Using In-depth Interviews to Build a Customer Journey Map. Detailed Guide with Real-life Examples
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Using In-depth Interviews to Build a Customer Journey Map. Detailed Guide with Real-life Examples

Today we will give you a comprehensive guide on how to create a customer journey map with the help of in-depth interviews.

Mark Lankmilier
Mark Lankmilier
UX Research as a Way to Understand Your Clients’ Needs
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UX Research as a Way to Understand Your Clients’ Needs

The main goal of UX research is to detect the project’s (website ot app) pain points and check if it was possible to improve its conversion.

Mark Lankmilier
Mark Lankmilier
Double Diamond Design as the Way to Deliver Aesthetic Solutions to Real Problems
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Double Diamond Design as the Way to Deliver Aesthetic Solutions to Real Problems

Double Diamond Design is a framework that helps designers plan, organize, and manage the process of creating solutions.

Mark Lankmilier
Fedor Makatera
Mark Lankmilier, Fedor Makatera
The Ins and Outs of Usability Testing Explained by UX Designer from Fulcrum Rocks
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The Ins and Outs of Usability Testing Explained by UX Designer from Fulcrum Rocks

In this article, you will learn what usability testing is. I will describe the main elements of testing.

Mark Lankmilier
Mark Lankmilier