RandomOrder (under the Omnigence umbrella) set out to create the Quick Touch app, a tool that gives healthcare professionals access to any medical device information or specifications in seconds. Designed to be an interactive assistant rather than an information catalogue, RandomOrder wanted to combine AI-driven voice assistant with a simple UX to reduce downtime during medical procedures, ensuring clinicians can quickly reference device specs or instructions.

But the initial development has several roadblocks that must be addressed:

• The timeline was tight, and RandomOrder needed an MVP to demonstrate results and test its business model.
• The scope included advanced features (like AI-based queries), but the necessary implementation documentation was a bit delayed.
• There was no prior integration with Auth0 or Retool, resulting in a substantial learning curve for the team

While full AI features were deferred until the client delivered detailed documentation, Fulcrum laid the groundwork for easy integration once data was ready. We created endpoints and placeholders for voice queries to ensure the MVP could evolve without a total overhaul.

Fulcrum team led a branding workshop to define QuickTouch’s look and feel, emphasizing trust and speed. For the app and website UI, the focus was on creating intuitive layouts that allow clinicians to find device information within seconds.

Integrated Auth0 for secure logins, role-based permissions, and user management (covering healthcare staff, device reps, and more). Overcame initial unfamiliarity by collaborating with Auth0’s documentation and quickstart guides, ensuring no security gaps.

We selected Retool as a foundation of no/low-code platform to build an admin panel. Enabled the client to manage user roles, track usage metrics, and update device catalogs without requiring full-code deployments.

Configured AWS services (VPC, encryption at rest, secure data transfer) to align with HIPAA guidelines. Ensured that logs and personally identifiable information (PII) were anonymized or masked in non-production environments

We completed essential features in 10 weeks: user registration, device catalog lookup, push notifications, AI scaffolding, and role-based restrictions. QA tested user flows, from sign-up to searching device details, verifying compliance and functionality.

Even considering some delays with finalizing AI documentation, the MVP was delivered on schedule. The initial focus on user management and device catalog search ensures a functional demo for prospective partners.

Preliminary tests show a 35–40% decrease in the time clinicians need to retrieve device details compared to older methods, already approaching the 50% goal.

RandomOrder’s team can independently monitor usage, onboard new healthcare facilities, and maintain device catalogs.

Although a formal audit is pending, preliminary internal reviews suggest no major compliance gaps, bolstering confidence for an official HIPAA certification process.

The Quick Touch app underscores the potential for technology to simplify medical processes, especially when speed and accuracy can mean the difference between smooth procedures and delays. While the AI voice assistant is still in progress, Fulcrum ensured a secure foundation that meets HIPAA standards, making it easier for RandomOrder to grow and evolve.

Got a healthcare app idea, or any high-stakes project that requires robust architecture, secure data handling, and a user-friendly design? Fulcrum can help you pivot fast, just like we did with RandomOrder. Let’s talk, and build your MVP together.