Performance

• The site was extremely slow.
• After some requests to the server, the page was reloaded entirely. This affected the performance and created a heavy load on the server
• There was a chance of server downtimes with a further increase in load

UI/UX

• No clear separation between a client’s and a consultant’s pages
• Unclear descriptions of benefits, services, and the process
• Form fields were unstructured and difficult to perception
• The website provided a poor mobile experience

🌀 A shortfall in trust building

lack of information about the service, benefits, information for doctors

🌀 No structure

unstructured registration and authorization process

🌀 Confusing flows

lack of separation and distinctive features between the client’s and consultant’s pages

🌀 Unintuitive design

unintuitive fields and buttons with no error prevention nor recognizable clickable elements

Audit by Scenarios

We played out usability scenarios from the perspective of the client and the consultant to better understand how the flows could be improved.

Usability criteria

The second part consisted of testing the website against common usability criteria and checking if it meets them. Guess what? It didn’t.

Enhance

We wanted to overhaul the website experience by drastically improving the UX/UI and adding custom-built features on top of it.

Data migration

Our team performed a smooth data migration from the old servers to a new optimized and fast-loading website.

Consultant flow

We’ve created a custom page for consultants to make it simple to:

• find a job;

• refer a colleague;

• message a client.

All jammed in an intuitive and easy-to-understand process.

Client flow

The roles of a client and a consultant go hand in hand. They are like Batman and Robin. So a dedicated page for clients was done on our side, where one can:

• post a job;

• find a specialist;

• easily make payments.

Messenger

We’ve integrated a fully-fledged messenger into the website that allows clients and consultants to communicate easily sharing sensitive files and info in a secure and private way.

Dynamic Commission Calculator

We’ve also built a dynamic commission calculator for the FlipMD admin panel. It allows the admin to:

• attract specialists in certain fields of expertise by lowering commission rates;

• establish multiple sets of rules regarding the time of the year or physician’s medical specialization;

• run all the promotions simultaneously.

Stripe integration

We’ve implemented a seamless integration with Stripe guaranteeing fast and secure transactions.

Referral system

Finding a physician that you fully trust can be somewhat difficult. Well, it takes one to know one… We’ve eased up the whole ordeal, with the good ol’ referral system.

Networking does pay off (literally).

Autoscaling & resource management

Integrating autoscaling offered the facility for our clients to scale up and scale down the Cloud server resources as per their demands. Everything is taking place in an automatic manner, avoiding human intervention errors and reducing manpower and costs.